A general level of IT literacy, a background in IT or experience gained in the liaison between IT and the business itself would be useful The course is comprised of reading material, lecture sessions, short exercises which reinforce the knowledge gained and practice examinations. Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions. All delegates attending this course should ensure that they have reviewed the ITIL Foundation pre-reading document prior to attending this course. It is recommended that candidates spend at least two hours working through the pre-reading.
After attending this course delegates will: